Contact Us

Thank you for visiting Tribecad™. For questions about products, orders, shipping updates, returns, or general store support, please contact us by email.

Customer Support Email:
service@tribecad.com

Business Address:
[Add your verified business address here]

Customer Service Hours:
Monday–Friday, 9:00 AM–5:00 PM EST

Most emails are reviewed within 1–2 business days. Response times may be longer during weekends, public holidays, seasonal order volume, or inventory updates.

To help us review your request efficiently, please include the following details when available:

• Order number
• Email address used at checkout
• Product name
• A clear description of your question or issue
• Photos of the product, packaging, and shipping label if the item arrived damaged, incorrect, or incomplete

For lighting products that require wiring, ceiling mounting, wall mounting, or cabinet mounting, please review the product page before ordering. Professional installation is recommended for hardwired fixtures.

Please contact us before returning any item. Products returned without prior return instructions may not be accepted.